Contact
Get in Touch
Questions about a bag, an order, or caring for your leather? Our team is here to help — we usually reply within one business day.
Contact Information
Reach out through any of the channels below.
Saturday, 10 AM – 2 PM (ET)
Frequently Asked Questions
How long does shipping take?
Orders ship within 1–2 business days. Standard delivery within the US takes 3–7 business days. You'll receive a tracking number by email as soon as your order ships.
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original condition and packaging. Contact us with your order number to start a return.
Is your leather genuine?
Yes. Every bag is crafted from genuine leather, which develops a rich, unique patina over time. Natural markings and slight variations in grain are part of its character.
How should I care for my leather bag?
Wipe with a soft, dry cloth, keep it away from prolonged sunlight and moisture, and condition the leather every few months. Store it stuffed with tissue in its dust bag to keep its shape.
Do you offer wholesale?
We do. Select "Wholesale inquiry" in the form above and tell us a bit about your business — our team will follow up with details.